Ethics

Consumer & Members Ethics Complaint:

The Glendale Association offer an Ombudsman to advise you in dealing with your complaint.  Please call 818-241-2184 and ask to speak with the Administrator for more information and to have a representative call you regarding your issue.  Or for assistance in evaluating your issues and determining the course of actions contact our Professional Standards Committee Chair, Addora Beall

Before we are able to proceed with an investigation, the California Association of REALTORSâ Professional Standards Manual requires we request the following:

1. You will need to submit a Disciplinary Complaint form (D-1, 2 pages) which requires your completion.  The document is located below.

2. Along with the complaint form please submit a brief written summary with details outlining the complaint and it must accompany the form.

3. Please download and review the Code of Ethics and Standards of Practice to identifying the code (s) that you feel were violated.

Please complete and sign the form D-1 and submit it to the Glendale Association of REALTORS within 180 days of the event for further processing.

Arbitration:

The Glendale Association suggests you consideration Mediation in an attempt to settle monitary disputes.  Please call 818-241-2184 for further information regarding Mediation or complete the Request for Mediation (M-1) located below.

To assist you in filing an arbitration complaint with the Glendale Association of REALTORS® you will need the following information:

1. A blank Complaint Form (A-1), which requires your completion.

2. Brief written details outlining the complaint MUST accompany the form.

3. Please download and review the Procuring Cause Guidelines

4. Please downlaod and review the California Code of Ethics and Arbitration Manual

Please be advised that in order for a complaint to be consider filed timely with the Association, the complaint must be filed within one hundred and eighty (180) calendar days after the closing of the transaction, if any, or after the facts constituting the arbitrable matter could have been known in the exercise of reasonable diligence, whichever is later. Also, you may want to become familiar with the California Code of Ethics and Arbitration Manual as this is the set of rules that are used to process complaints filed with the Association. Finally, since the Association is not a government entity, it does not have authority to take action regarding the licensing status of its members.

5. Please enclose a check in the amount of $500.00 for the administration filing fee with this complaint.

For assistance in evaluating your issues and determining the course of actions contact our Professional Standards Committee Chair, Addora Beall